For all the items you do not like, were not what you expected, or that did not fit: Item(s) and packaging must be returned in like new condition.
Step 1: Call our toll free number 1-800-870-6189 within 10 days of receiving your order to receive an RMA Number. **RMA# becomes invalid after 30 days**.
Step 2: Package item with all packaging material and copy of your packing slip with your RMA Number.
Step 3: Ship package through carrier of your choice (we recommend you obtain a tracking number) to:
Safety Glasses USA, Inc.
1501 KDF Drive
Three Rivers, MI 49093
Customer is responsible for all shipping charges on returned items unless damaged or shipped incorrectly.
*A restocking fee of 10% on the amount returned up to a maximum of $150 will also be deducted from the refund amount if no reorder is placed at the time of return.
Special orders cannot be returned unless there is a manufacturer's defect. On occasion SGUSA will agree to accept a return on a special order, subject to a 25% restock fee. Shipping will NOT be refunded and an RMA number MUST be obtained.
Canceling An Order:
Please contact us ASAP as we ship most of our orders the same day. Once an order has been shipped we cannot cancel the order, the customer must return the order for a refund. The above rules will apply.