Shipping & Order FAQs
Do you offer Free Shipping? Yes. We offer Free Ground Shipping on all domestic orders of $250 or more. We also offer Free Ground Shipping on any domestic order that contains premium eyewear from Gargoyles, Oakley, Randolph, Ray-Ban, Smith Elite, Under Armour and Wiley X. Free Ground Shipping is eligible for shipping addresses in the lower 48 US States only.
Do I get a tracking number for my order? Yes. You will receive a tracking number (UPS) or delivery confirmation number (USPS) via e-mail when your order ships.
You can always check the current status of your order by visiting the "My Account" page. You'll need to log in to see your current order status and previous order history.
How do I track my order? You can track your order or check your current order status by visiting the Order Status page on our website.
All UPS tracking numbers will automatically provide a link to UPS's tracking page on their website.
For USPS shipping methods please copy the tracking number and visit their Track & Confirm webpage. You can then paste your tracking number into the provided form to receive delivery/tracking information.
Why am I receiving shopping cart reminder emails after placing an order?If you're logged into your store account and added an item to the shopping cart or you're a guest who's added an item to the shopping cart and entered your email and shipping address, you will receive an abandoned shopping cart reminder email (we send a maximum of three reminder emails). This friendly reminder email will contain a link to your shopping cart with the items you added before leaving the checkout page. If you click on this link and successfully complete the checkout process, you will stop receiving shopping cart reminder emails. However, if you return to our site without clicking the link from the reminder email to complete the checkout process you may receive future shopping cart reminder emails.
You can always unsubscribe from these emails by clicking the unsubscribe link in the footer of the email.
How much does shipping cost?All UPS & USPS shipping costs are determined by the weight and destination zip code of the order. We use a combination of "real-time" and flat rate prices for the most accurate and economical shipping cost as possible.
You can calculate your shipping charges before you check out using the shipping calculator located in your shopping cart. During the order process you will be able to review your shipping charges before you finalize your order.
Please visit our Shipping Information Page for detailed shipping information and estimated transit times.
Do you ship to Canada? Yes, we ship to Canada. Please see our International Sales Policy for more details. Canadian customers can also shop online and choose the appropriate shipping method of their choice.
Do you ship to Military APO or FPO addresses? Yes, we ship daily to APO & FPO addresses via USPS Priority Mail. Plus, as a token of our appreciation to our service members, all APO/FPO orders of $100 qualify for free shipping.
Military APO/FPO Shipping NotesUSPS Priority mail is the only method we use to ship to an APO or FPO address. And, although we are happy to ship to our men and women overseas, the US Postal Service will NOT provide delivery confirmation for such packages. It is at the risk of the customer to have a package sent to an APO address. Once it leaves our warehouse, we have no way of proving delivery, nor tracking the package.
On rare occassions our experience has shown that it could take 4-12 weeks for a package to reach its APO destination. Safety Glasses USA cannot be responsible if the service member or end user has been relocated and the package becomes undeliverable. If a package is returned to us as undeliverable, we will attempt to contact the customer for an updated shipping address. If we receive no response after 3 business days, we will process a return and credit the original source of payment.
If you are unsure of these terms, may we suggest you have the package sent to a domestic address first for you to have forwarded to the APO or FPO location.
Please see our Shipping Information Page for additional details.
Do you accept international orders?Yes, we do accept international orders. Please see our International Sales Policy for additional details. Please note that if your country is not listed, we cannot accept credit card payment from, nor ship to your country at this time.
How do I set up a Business or Net-30 account for my company?An approved business account provides you the option of being invoiced for your orders with Net-30 terms versus paying up front with a credit card.
To request a business account with SafetyGlassesUSA.com® please complete the following steps.
1. Download our New Account Credit Application. *Note: Adobe Reader is necessary to view this file.
2. Completely fill in the form.
3. Fax form back to us at (269) 273-3244.
Please allow a minimum of 3 business days for processing. Additional information is available by calling our customer service department at 1-800-870-6189 Mon-Fri 8:00 AM-5:30 PM EST.
Why do I need to supply my phone number and email address when placing an order? Providing both gives us two methods by which we can attempt to contact you should any problems arise with your order (e.g. backordered product, credit card did not process correctly, etc.). Additionally, you will receive automatic email notifications about your order: the initial order confirmation with order number as well as a notice when your order ships. Lastly, you may receive e-newsletters or notice of specials/sales via email. We do NOT give your private information to anyone. You may also request to not be emailed at any time.
Why can I only add one item at a time to the shopping cart or why do items keep disappearing from the shopping cart? This problem is likely due to your internet browser having ACCEPT COOKIES turned off or disabled. This can be caused by having your security settings on high or certain firewall programs will automatically disable "cookies" when they are installed. Please change your browser settings to accept cookies and the shopping cart should work as expected.
Why didn't I receive a pouch for each pair of eyewear that I purchased? The microfiber pouches are a complimentary item that we choose to give as a courtesy to our customers. It also serves as a sample of what is available for additional ordering.
Colors of these free pouches may vary from one order to the next, and there may be times where another product is provided in place of a pouch. We do sell other cases and pouches. They can be found here.
Can I use a Visa gift card or bank issued gift card for online purchases? Yes. However, we strongly suggest that you register your Visa or other bank issued gift card first. This will ensure your name and billing address matches the gift card when you place your online order. This will help prevent order processing delays or cancellation.
You can register your gift card by calling the phone number on the back of the card or visiting their website.
I need prescription safety glasses, can I get them through Safety Glasses USA?Safety Glasses USA does not currently own, operate or work with any optical labs.
We do offer a variety of safety glasses and safety goggles that have prescription inserts available, commonly called Rx Inserts. After purchase, you can take the Rx Insert to a local optician to be filled with your prescription.
We also sell Rx Ready eyewear which are able to accommodate a limited range of prescription lenses. You can find these by selecting RX Ready under Frame Properties. *All Rx Inserts and RX Ready eyewear have limitations on the strength of the prescription they can accommodate.
It is recommended that you consult your local optician prior to purchasing to verify that they can craft your desired lenses.
How to Contact Us You can contact SafetyGlassesUSA.com® several ways.
E: Please use our Contact FormP: 1-800-870-6189 or 1-269-273-2850F: 1-269-273-3244
Snail Mail: Safety Glasses USA, Inc.1501 KDF DriveThree Rivers, MI 49093
How do I use Customer Registration and what are the benefits?
Simple Login:Easily access your account by clicking on the “My Account” link in the header of our website. Already have an account? Great, just enter your credentials! Need to sign up? Registering is a one-step process, and you’ll be done in no time.
Track Your Order Status:We want to help you cut out the guesswork and make order status tracking as easy as possible. Our Customer Portal allows you to see your full online order history and track whether the order is pending fulfillment, awaiting shipment or shipped.
Easy Checkout:Who has time to fill out their shipping and billing address information every single time they place an order? Our Customer Portal allows you to save your data via our 128 bit secure shopping encryption, making ordering safety gear quicker than ever.
Save and Share Your Favorites:Whether you have your own personal favorite safety glasses, or you need to regularly order the same styles for new staff hires, our Customer Portal gives you the ability to easily save your favorite products, and even share your favorites with others!
Receive Exclusive Offers:We care about our customers, and we want to reward loyal customers like you. Customers who register in our Customer Portal will be eligible for exclusive discounts and promotions. Now if that’s not a reason to sign up, we don’t know what is!
Do you have catalogs? No, we do not print catalogs of our products. We tried catalogs many years ago, but found that, as often as we add to or change our selection, they became outdated soon after they're printed. Our virtual catalog online, SafetyGlassesUSA.com, allows us to make changes immediately and stay as current as possible.
How can I improve compliance among my employees? Although your workplace is not a fashion show, your employees still want something that looks reasonably appealing on them, and is also comfortable. Keep in mind that your employees have faces of different sizes and shapes, especially a crew that includes both men and women. Safety glasses, ear plugs, and work gloves are NOT "one size fits all" items. It may cost a little more to first acquire a better pair, or a better fitting pair, but when your employees like what they're wearing, morale increases, compliance increases (even outside the workplace where half of injuries occur), and because they take better care of them, replacement costs decrease. Most importantly, injuries decrease. In the long run, that saves your company much more money than it costs for the better equipment.
Do you offer free samples? At this time, due to the low price of most of our products, SGUSA company policy does not allow for free samples of products. Should you wish to purchase products for the purpose of trial, please first refer to our Return Policy.
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